Accident Protection Plan
You make the memories, we take care of the rest.
Beyond our lifetime installation warranty
your accident protection plan covers:
your accident protection plan covers:
No Service Fee:
5-Years of Coverage:
Comprehensive Coverage:
24/7 Customer Service:
Rips, Snags, Tears
Scratches
Spills & Stains
COMPREHENSIVE COVERAGE*
for Carpet & Flooring| Type of Damage from Incident or Accident Covered | Carpet | Laminate | Hardwood | Vinyl Plank | Vinyl Tile |
| Re-Stretch (1 Per Team) | |
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| Ripples, Buckling, Bubbling | |
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| Doorway, transition issues | |
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| Buckling, warping (from an accident) | |
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| Joint Caps | |
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| Scratches, dents, dings, gouges (from accidents) | |
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| Snag, Unraveling causing a gap greater than 1 inch and exposes the base of carpet | |
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| Grout Crackling causing the tiles to be loose or become unattached to surround this. | |
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| Tile cracking (from an accident) | |
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| Wood cracking (from an accident) | |
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| Rips, Tears (from an accident) | |
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| Stains (from an accident) | |
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NEED TO FILE A CLAIM?
Our Customer Service team is available 24/7.
Call (844)523-6078
Frequently Asked Questions
The Carpet Guys Accident Protection Plan is a comprehensive program designed to give you peace of mind after your flooring installation. It covers repairs, adjustments, and services that may arise post-installation, ensuring your floors remain in excellent condition.
Generally, a sudden, unpreventable unintentional incident, initiated by the homeowner, resident, or non-commercial guest, which causes damage to the floor or grout during what is considered normal use.
$0
$0
Dents, gouges, dings, scratches, stains, snags, unraveling and cracking caused by accidents.
Yes – You can download Centricity 360 through the app store.
Yes – the original retailer will repair your flooring.
Go to customer.centricity.com and enter your email or phone number to start your claim. See your full Terms and Conditions for more details.
Yes, Non-Commercial guest and kid accidents are covered. Pets are covered under a one-time bodily fluid exception.
Yes
Yes, (up to 5 calendar days later)
Yes – The Limit of Liability is up to the original retail price you paid the retailer through multiple incidents or one incident that equals the value of the Limit of Liability.
47+ Years
We pay your retailer to repair the damage.
Yes
No, however, it may be covered on your homeowner's insurance.
Contact your retailer. It may be covered under the manufacturer's warranty.
Call Us Now for a Free Estimate
Call 855 4 MY GUYS for a free in-home estimate! Our friendly experts will come visit your space, assess your needs, and give you a detailed estimate for your project.